Responsible Gaming

What is Responsible Gaming?

Responsible gaming means enjoying sports betting, casino games, and slots as a form of entertainment while maintaining control over the time and money you spend. It involves understanding the odds, recognising the risks, and setting personal boundaries to prevent gambling from negatively impacting your life, relationships, or financial well-being.

At atom66, we are committed to promoting responsible gaming by providing transparent information about odds and probabilities, offering self-imposed limits and restrictions, and ensuring that our platform is accessible only to players aged 21 and above. We also partner with recognised problem gambling support organisations to help members who may need professional assistance.

Age Verification & 21+ Restriction

All users of atom66 must be at least 21 years of age. This is a strict legal requirement under Indonesian regulations and international gaming standards. During the account registration and KYC (Know Your Customer) verification process, we require government-issued identification documents to confirm your age and identity.

If we discover that an account has been opened by someone under the age of 21, the account will be immediately suspended, all bets will be voided, and all funds will be forfeited without refund. We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites.

Self-Assessment: Do You Have a Gambling Problem?

Not sure if your gambling habits are healthy? Ask yourself the following questions honestly:

• Do you spend more time or money on gambling than you originally intended?
• Have you tried to cut back or stop gambling but found it difficult or impossible?
• Do you gamble to escape problems, stress, or negative emotions?
• Have you lied to family or friends about the amount of time or money you spend on gambling?
• Do you feel restless, irritable, or anxious when you try to reduce your gambling?
• Have you borrowed money, sold possessions, or neglected financial responsibilities to fund your gambling?
• Has gambling caused problems in your relationships, work, or education?
• Do you chase your losses by gambling more in an attempt to win back what you lost?

If you answered "yes" to two or more of these questions, you may be at risk of developing a gambling problem. We strongly encourage you to use the self-exclusion tools available on atom66 and to seek support from a professional counsellor or problem gambling helpline.

How to Set Limits on Your Account

Step 1: Log In to Your Account

Navigate to the atom66 homepage and log in using your username and password. Ensure you have completed the KYC verification process, as some responsible gaming features require verified accounts.

Step 2: Access Responsible Gaming Settings

Once logged in, go to your account dashboard. Look for the "Responsible Gaming" or "Account Limits" section, usually found under "Settings" or "My Account."

Step 3: Choose Your Limits

You can set the following types of limits:

• Deposit Limits: Restrict the total amount you can deposit in a day, week, or month (minimum Rp 10.000, maximum customisable).
• Loss Limits: Set a maximum amount you are willing to lose during a specific period. Once reached, further betting will be restricted.
• Wager Limits: Cap the total amount you can wager per day or week, regardless of wins or losses.
• Session Time Alerts: Receive pop-up notifications after 30 minutes, 1 hour, 2 hours, or your chosen duration of continuous play.

Step 4: Save and Confirm

After selecting your desired limits, click "Save" or "Apply." You may be asked to re-enter your password to confirm the changes. Limits take effect immediately and cannot be increased or removed for 24 hours (cooling-off period to prevent impulsive decisions).

Self-Exclusion: When to Take a Break

If you feel that your gambling is no longer under control, self-exclusion is the most effective way to take a complete break. Self-exclusion closes your account and prevents you from accessing atom66 for a specified period or permanently.

Temporary Self-Exclusion

You can choose to exclude yourself for 6 months or 1 year. During this time, you will not be able to log in, place bets, or access your account. Any pending withdrawals will be processed, but no further deposits or bets will be accepted.

Permanent Self-Exclusion

If you believe gambling is causing serious harm to your life, you can request permanent self-exclusion. Your account will be closed indefinitely, and you will not be permitted to open a new account on atom66 in the future. This decision is irreversible.

How to Request Self-Exclusion

To request self-exclusion, contact our customer support team via live chat or email at [email protected]. Provide your account details and specify the duration of exclusion. Our team will process your request within 24 hours and send you a confirmation email.

External Support & Helplines

If you or someone you know is struggling with problem gambling, professional help is available. The following organisations provide confidential support, counselling, and treatment services for gambling addiction:

Tips for Responsible Gambling

Follow these practical tips to keep your gaming enjoyable and within safe boundaries:

1. Set a Budget: Decide how much money you can afford to lose before you start playing. Never gamble with money needed for rent, bills, food, or other essentials.
2. Set a Time Limit: Decide in advance how long you will play. Use an alarm or timer to remind yourself when it is time to stop.
3. Never Chase Losses: If you lose, accept it and walk away. Trying to win back losses by betting more is a common trap that leads to bigger losses.
4. Take Regular Breaks: Step away from the screen every 30-60 minutes to clear your mind and prevent impulsive decisions.
5. Do Not Gamble Under the Influence: Avoid gambling when you are drinking alcohol, using substances, or feeling emotionally distressed. These states impair judgement.
6. Keep Gambling Separate from Other Activities: Do not gamble while working, studying, or spending time with family. Gaming should be a distinct leisure activity, not a constant background habit.
7. Track Your Spending: Regularly review your account history to see how much you are depositing, wagering, and losing. If the numbers are higher than you expected, it is time to reassess.
8. Talk to Someone: If you feel your gambling is becoming a problem, do not keep it to yourself. Talk to a trusted friend, family member, or professional counsellor.

Frequently Asked Questions

Can I remove a deposit limit once it is set?

Deposit limits can be decreased at any time and take effect immediately. However, if you wish to increase or remove a deposit limit, there is a mandatory 24-hour cooling-off period before the change takes effect. This prevents impulsive decisions during moments of heightened emotion.

What happens to my balance if I self-exclude?

If you have a remaining balance in your account at the time of self-exclusion, you can request a withdrawal. Our support team will process your withdrawal request as quickly as possible, typically within 24-48 hours. Once the withdrawal is complete, your account will be closed.

Can I reopen my account after self-exclusion?

If you chose a temporary self-exclusion period (6 months or 1 year), your account will remain closed for the full duration. After the exclusion period expires, you may contact our support team to reopen your account. If you opted for permanent self-exclusion, the account closure is irreversible, and you will not be able to create a new account on atom66.

Does atom66 share my responsible gaming activity with third parties?

No. Your responsible gaming settings, self-exclusion status, and account activity are treated as confidential personal data. We do not share this information with third parties except where required by law or regulatory obligation. For full details, please review our Privacy Policy.